GLIZZY PRIVACY POLICY

Last Updated: 13 February 2025

This Privacy Policy (“Policy”) explains how Matrix Studios Pty Ltd (ABN 72 655 753 058) (“we,” “us,” “our”) collects, uses, stores and discloses personal information in connection with your use of Glizzy (“Platform”). By creating an account or otherwise using the Platform, you agree to this Policy. If you do not agree, you must not use Glizzy.

1. Introduction & Scope

1.1 About Matrix Studios & Glizzy

This Policy applies to the Glizzy service, operated by Matrix Studios Pty Ltd, based in Adelaide, South Australia. Glizzy is an online platform facilitating the distribution, purchase and download of indie games (“Content”) from independent creators (“Developers”)

.1.2 Purpose of This Policy

We respect your privacy and are committed to handling personal information in accordance with this Policy. Here, we detail how we collect, use and disclose data you provide through Glizzy.

1.3 Voluntary Compliance with Australian Privacy Principles

Our annual turnover is currently below AUD $3 million, so we may not be strictly bound by the Australian Privacy Act 1988 (Cth). However, we voluntarilyalign our practices with the Australian Privacy Principles (“APPs”) to ensure transparency and protect users’ personal information.

1.4 Scope

This Policy covers all websites, desktop applications and related services provided by us under the Glizzy name. It does not apply to any third-party services or applications that we do not control, even if linked to or integrated with Glizzy.

2. What Information We Collect

2.1 Account Information

Email & Display Name: When you register, we collect your email address and display name (or username).
Developer Details: If you register as a Developer, we also collect your legal name (for verification and revenue sharing). Although Stripe manages payment details, we may keep transaction records for administrative or tax purposes.

2.2 IP Addresses & Device Information

IP Address: We may log your IP address for security, analytics and troubleshooting.
Device Data: We collect details about your device (e.g., operating system, browser type) to optimise Platform performance

2.3 Cookies & Analytics

Cookies: We use cookies to track your session, remember preferences and gather usage statistics.
Google Analytics: We employ Google Analytics to understand user behaviour, such as page views and time spent, helping us improve Glizzy.

2.4 User-Generated Content

Text, Reviews & Media: We store any reviews, comments, images or other content you submit or upload to the Platform.

2.5 Location Data & Optional Surveys

Approximate Location: We may derive your approximate region from your IP address.
Surveys: If you participate in optional surveys, we collect the data you choose to provide.

2.6 No Sensitive Information

We do not intentionally collect sensitive personal information (e.g., health, race,religion). Please refrain from submitting such data on Glizzy.

2.7 Support Queries

If you contact us for support, we collect the information you voluntarily provide so we can address your request.

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3. How We Collect Information

3.1 Direct Collection

Registration & Profile: You provide email and display name (and legal name if you’re a Developer) during sign-up.
User Submissions: Reviews, comments or queries you submit to the Platform or to our support channels.

3.2 Automated Collection

Logs & Cookies: When you use Glizzy, our systems may automatically record IP address, device data and cookie identifiers.
Analytics: We use Google Analytics to measure user interactions, which may collect your IP address and derive approximate location.

3.3 Third-Party Services

Stripe: Manages payment processing and may share minimal transactional info (e.g., a reference ID or partial details) with us for record-keeping.
Hosting Providers: We may use reputable third-party hosts (potentially located overseas) to store and process your data.

3.4 Optional Surveys

You may receive invitations to fill out surveys. Participation is voluntary and we only collect the information you provide.

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4. Why We Collect & How We Use Your Information

4.1 Operating the Platform

Account Management: Your information is needed to create and maintain user or developer accounts.
Content Distribution: For Developers, we use uploaded details to list, advertise and sell your games.

4.2 Transaction Processing & Payouts

Purchases: Processed via Stripe, with only essential transaction data shared back to us.
Developer Revenue: We track developer sales to calculate and fulfil payouts (80% Developer share, subject to change).

4.3 Communications & Support

User Queries: We handle personal info you submit when seeking supportor reporting issues.
Platform Updates: We may email service-related notices (e.g., Terms changes, security alerts).

4.4 Analytics & Improvement

Usage Data: Cookie data and log files help us understand how users interact with Glizzy, guiding us to improve features and fix bugs.
Feedback & Surveys: We use aggregated or direct responses from optional surveys to enhance user experience.

4.5 Security & Fraud Prevention

IP & Behaviour Monitoring: We may monitor usage patterns to identifysuspicious activities and protect accounts.
Investigations: If we suspect illegal or policy-violating conduct, we may review relevant data.

4.6 Legal & Compliance

Regulatory Requirements: We keep some records as required by tax or other Australian laws.
Disputes: Information may be used to address legal disputes or comply with court orders.

4.7 Marketing & Promotional Messages

Optional Communications: We may email updates or promotions if you’ve opted in. You can unsubscribe at any time.

5. Disclosure of Personal Information

5.1 Service Providers

 Payment Processors: Stripe handles payment details and shares limited info (e.g., transaction confirmations) with us.

 Hosting & Analytics: We use third-party services for server hosting and analytics, which may process data on our behalf.

5.2 Developers

 Game Purchases: When you buy a developer’s game, we may provide the developer with certain non-sensitive information (e.g., confirmation ofpurchase) so they can manage downloads or updates.

5.3 Internal Personnel

 Authorised staff or contractors may access personal information for customer support, account administration or policy enforcement.

5.4 Legal Obligations & Enforcement

 Compliance: We may disclose personal information if required by law or valid legal process.

 Protection of Rights: If necessary to prevent fraud or protect others’ safety, we may share data with law enforcement or external advisors.

5.5 Business Transfers

 In the event of a merger, acquisition or asset sale, your personal information may be disclosed or transferred as part of the transaction.

5.6 With Your Consent

 We will share data with third parties in ways not covered by this Policy only if you explicitly agree (e.g., participating in a co-sponsored event).

5.7 Aggregated or De-Identified Data

 We may publish user metrics (e.g., total downloads) in a form that does not personally identify individuals.

5.8 No Sale of Personal Information

 We do not sell or rent users’ personal data to third parties for marketing

6. International Transfers

6.1 Data Hosting

Our servers or third-party hosting providers may be located outside Australia. Personal information may be processed in these jurisdictions, potentially subjectto different data protection laws.

6.2 Cross-Border Disclosures

We take reasonable steps to ensure overseas recipients handle your informationin a manner consistent with this Policy and the Australian Privacy Principles.

6.3 Stripe & Other Providers

Stripe may process payment data globally. Review Stripe’s Privacy Policy for further details.

6.4 Consent to Transfer

By using Glizzy, you consent to the transfer and storage of your data in locationsoutside Australia, as described in this Policy.

6.5 Safeguards

Although privacy regulations vary internationally, we strive to maintain appropriate safeguards in line with applicable Australian law.

7. Data Security & Retention

7.1 Security Measures

 Encrypted Connections: We use HTTPS (SSL/TLS) to secure data in transit.

 Access Controls: Only authorised personnel can access personal information.

 Third-Party Hosting: While external hosts may be overseas, we require them to meet standards consistent with our obligations under the Australian Privacy Principles.

7.2 Retention Periods

 User Accounts: We keep your data until you request deletion or your account is terminated, subject to legal requirements.

Transaction Records: Purchase histories may be retained for tax or accounting purposes.

User-Generated Content: Remains on our servers until removed by you (if supported) or your account is deleted.

Backups: Automated backups may contain copies of your data for a limited time.

7.3 No Absolute Guarantee

We cannot guarantee 100% security. In case of a data breach posing a serious risk, we will notify you and relevant authorities as legally required.

7.4 Your Responsibility

Keep your credentials confidential. Contact us immediately if you suspect unauthorised access (see Section 10).

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8. Accessing & Correcting Your Information

8.1 User Rights

You may request access to personal information we hold about you. You may also request corrections if you believe the information is inaccurate or incomplete.

8.2 Request Procedure

 Contact: Email hello@matrixstudios.io with “Data Access Request” or “Data Correction Request.”

 Verification: We may require you to verify your identity before acting on your request.

 Response Time: We aim to respond within 30 days or notify you if more time is needed.

8.3 Limitations

We may refuse access in circumstances permitted by law (e.g., if it unreasonably affects someone else’s privacy). Where possible, we will provide reasons in writing for any refusal.

8.4 Account Updates

You can often update account details (like email or display name) directly in your Glizzy account settings. If you need further help, email us.

8.5 Fees

Access to your personal information is generally free. If we determine a request is manifestly unfounded or excessive, we may charge a reasonable fee with notice.

9. Children’s Privacy

9.1 Minimum Age

Glizzy is not intended for users under 13. If you are under 13, do not use or provide personal information on Glizzy.

9.2 Parental Consent for Minors

If you are under 18, you affirm that your parent or guardian has reviewed and consents to this Policy on your behalf. If we discover a user under 13 without parental consent, we will take steps to delete that data.

9.3 Ratings & Game Content

Games available on Glizzy may be subject to ratings or classifications (for example, under Australian classification laws or other applicable standards). Weexpect minors (and their parents or guardians) to adhere to the relevant age

ratings and ensure that the games accessed are appropriate for their age group.Parents and guardians are encouraged to monitor their child’s usage and purchases on Glizzy to ensure content suitability.

9.4 Parental/Guardian Rights

If you are a parent or guardian who believes your child under 13 may have provided personal information without proper consent, please contact us at hello@matrixstudios.io so we can investigate and remove it as appropriate.

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10. Complaints & Contact

10.1 How to Raise a Concer

nIf you believe we have breached the Australian Privacy Principles or handled your information improperly, email us at hello@matrixstudios.io, or write to us at:

Matrix Studios

Suite 2/316 Wakefield StreetAdelaide 5000, South Australia, Australia

10.2 Internal Resolution

We take complaints seriously and aim to respond within 30 days. We may request additional information to fully investigate.

10.3 Escalation

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Visit www.oaic.gov.au for more information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date at the top indicates when revisions were made. Substantial changes may be announced via email or a notice on Glizzy. By continuing to use Glizzy after updates become effective, you accept the revised Policy.

12. Contact Information

Email: hello@matrixstudios.io
Postal Address: Matrix Studios, Suite 2/316 Wakefield Street, Adelaide 5000, South Australia, Australia

If you have any questions, concerns, or requests about this Privacy Policy, please reach out using the contact details above. Thank you for trusting Glizzy with your personal information. We are committed to handling it responsibly and in line with Australian privacy standards.

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